How your feedback on Adult Social Care makes a difference
One way we do this is by making your feedback anonymous and sharing it with Warwickshire County Council in a quarterly feedback report.
We share this information with the understanding that it will be used solely for the purpose of improving services for the people who use them.
What has happened as a result of Warwickshire County Council (WCC) hearing your feedback?
During 2025
1. Healthwatch Warwickshire and Warwickshire County Council set up regular meetings to share feedback about care homes.
2. Warwickshire County Council used your feedback on Adult Social Care to help review their care home contracts.
During 2024
3. Warwickshire County Council and Healthwatch Warwickshire worked together to create a webpage about Adult Social Care on the Healthwatch Warwickshire website.
4. Healthwatch Warwickshire met with Warwickshire County Council to talk about how they use anonymised feedback on care homes and care provided in people's homes. They agreed to share feedback every three months with provider names, and right away if there is a serious concern. The feedback is confidential and won’t be shared with providers to protect people’s privacy.
5. Following feedback from Healthwatch Warwickshire, Warwickshire County Council is looking at using videos to explain what services are available.
6. Following feedback, the Independent Living Team (ILT) changed its name to the Direct Payments Support Team to make its purpose clearer to the public.
7. Warwickshire County Council set up a group of ‘Experts by Experience’ to work with Adult Social Care on different projects.
8. Healthwatch Warwickshire continued to support people who give feedback by listening, raising issues with the right people, providing information and guidance, and explaining what actions they can take.
9. Warwickshire County Council has continued to support Healthwatch Warwickshire in responding to people’s questions, often by coordinating with different teams.
10. Warwickshire County Council and Healthwatch Warwickshire set up meetings every three months to talk about feedback and results.
11. The agreement for sharing feedback between Healthwatch Warwickshire and Warwickshire County Council, following data protection rules, has been extended for another year until July 2025.
12. The anonymous feedback that Healthwatch Warwickshire collects and shares every three months was made available to all Warwickshire County Council staff to help improve the services they provide.
During 2023
13. Healthwatch Warwickshire invited local residents to attend an online discussion to talk about their experiences of adult social care. The feedback from this meeting was written up into a report, which was then shared with the council’s senior leaders.
14. The Head of Adult Social Care wrote to everyone who took part, thanking them for their feedback and explaining how the Council will use their feedback to improve services.
15. As a result, from July 1, 2023, Healthwatch Warwickshire started to share anonymous feedback on Adult Social Care with Warwickshire County Council, with a written agreement to make sure the feedback is shared and used safely, following data protection rules.
16. After feedback from the online discussion, Warwickshire County Council updated its information on paying for adult social care. Healthwatch staff, volunteers, and participants gave feedback, which the Finance Team reviewed and used to make further changes to the leaflet and online information.
17. A member of Warwickshire County Council’s Adult Social Care team went to Healthwatch Warwickshire’s ‘State of Care in Rugby’ event and listened to carers share their experiences of trying to get support while caring for someone with dementia.
