Prescription Ordering Direct (POD) telephone service closure
The NHS Prescription Ordering Direct service, a way to order repeat prescriptions by telephone, will be closing at the end of March 2024.
If you have used POD, your GP surgery should contact you to tell you how this change will affect you.
If you have used POD, your GP surgery should contact you to tell you how this change will affect you.
70 GP practices across Warwickshire North, Coventry and Rugby were signed up to the POD service.
The announcement of the closure of the POD service can be viewed on the Coventry and Warwickshire Integrated Care System website here.
Patients are being encouraged to use the NHS App or the Patient Access App to manage prescriptions.
Your GP surgery can tell you about
other ways to manage your prescriptions.
What is happening in Warwickshire North?
- Across Warwickshire North (North Warwickshire, Nuneaton and Bedworth) some practice staff, community leaders and providers will become 'digital champions' to assist patients. There will be a range of support available, across North Arden Primary Care Network and Warwickshire Rural Primary Care Network, supporting patients affected by the closure of POD. Your GP surgery will have more information.
- 'Voice Connect' will be offered by the majority of Nuneaton and Bedworth GP Practices. This is automated repeat prescription software which can be used via landline or mobile, for patients to order their repeat prescriptions.
'Voice Connect' leaflet
- 'Think Healthcare' automated software will be used by some of the other GP practices and will be accessed through the GP Practice telephone line.
- Warwickshire North residents can access free digital skills help from 'Connect and Learn' who offer a free service for online access support and advice. Patients can be referred by their GP practice or can self refer at this email address info@cwcda.co.uk
