Meet the team

Find out more about our staff team.

portrait of Chris

Chris Bain - Chief Executive

(He/ him)

Chris joined Healthwatch Warwickshire as CE in June 2014. Previously CE of the UK Council on Deafness and Age UK in Sandwell, Chris was an elected Councillor and Mayor in 2010. He was Non-Executive Director of the George Eliot Hospital NHS Trust between 2010 and 2015 and sat on the Executive Board of the Institute of Healthcare Management as Chair of Audit from May 2011 to October 2012. He chaired the Cabinet Office sponsored Infrastructure National Partnership from 2005 to 2006, was Chair of North Warwickshire Primary Care Trust between 2002 and 2006 and held Director General’s Office at Age Concern England for 10 years from 1997 to 2007.

Chris has chaired numerous Mental Health Act Hearings and regional appeals regarding Continuing Health Care. He currently sits on several Boards and Committees, including the Health Overview and Scrutiny Committee, Adult Safeguarding Board, Health and Wellbeing Board Executive, STP Transition Board, Regional Quality Surveillance Group, Regional Healthwatch, and the EqUIP Board.

He has an excellent understanding of the health and social care and integration agendas and is well placed to set the direction for the work of Healthwatch Warwickshire.

01926 422823

chris@healthwatchwarwickshire.co.uk

 portrait of Robyn

Robyn Dorling - Central Services Officer

(She/ her)

Robyn joined Healthwatch Warwickshire in May 2014 and quickly progressed from Administrative Assistant to PA for the senior management team, and is now in the role of Central Services Officer, with responsibility for leading on Information and Signposting, Events and Enter and View.

Through her information and signposting role, Robyn helps people to access health and social care services, and gets the feedback you give to Healthwatch Warwickshire, to the people who can make a difference. Her work also involves organising health and social care events that bring together the public and senior decision-makers to foster dialogue and collaboration. For Enter and View Robyn leads teams of volunteers on unannounced visits to care homes. You can read the reports from these visits on this website. 

Robyn is also a UK-trained Diabetes Champion with knowledge and working experience of learning disabilities, acquired brain injury, mental health problems, autism, and type-1 diabetes. 

robyn@healthwatchwarwickshire.co.uk

 

Staff member Deb

Deborah Key - Insight and Communications Lead

(She/ her)

Deborah joined Healthwatch Warwickshire in January 2021.

Previously working in education - originally in Yorkshire and then Warwickshire, she had an enjoyable and challenging career teaching maths, mentoring trainee teachers, and coaching colleagues.

Deborah changed careers in 2017, moving to Citizens Advice South Warwickshire initially as a volunteer and then as a Research and Campaigns Worker. She also delivered 'Making Every Contact Count' Training across Warwickshire on behalf of Warwickshire County Council.

Deborah is passionate about understanding the views of people in the community and is dedicated to using her analytical and communication skills to gather and share information around Health and Social Care in an accessible way.

01926 422823

deborah@healthwatchwarwickshire.co.uk

Hear from Deborah

 

Staff member Vina

Vina Fatania - Engagement and Outreach Officer 

(She/ her)

Vina joined Healthwatch Warwickshire in July 2017 as one of our Engagement and Outreach Officers, to help us improve engagement with those who use local services. Previously Physical Activity Development Officer at Sandwell Leisure Trust, she has extensive experience and an interest in patient public health and social care issues.

Vina is our volunteer coordinator, and is a strong driving force behind much of our project work.

01926 422823

vina@healthwatchwarwickshire.co.uk

Vina explains what HWW is (video with British Sign Language interpreter)

Staff member Shabina

Shabina Khalifa - Engagement and Outreach Officer

(She/ her)

Shabina joined Healthwatch Warwickshire in June 2024 following a career spanning more than 20 years of working in the NHS in primary care, secondary care, and for local Clinical Commissioning Groups.

She previously supported the NHS IT Project by supporting GP Practice Managers in improving data quality for 34 GP practices across the midlands. 

Shabina worked at George Eliot Hospital in a variety of roles including in A&E and on improving the discharge process. One of Shabina’s proudest achievements is project managing the creation of a stroke rehabilitation and dementia therapy garden (Serenity Garden) which she extensively fundraised for. Her final role was in Community Engagement focussing on NHS England’s Core 20+5 agenda, this included improving access to cancer screening, reducing A&E admissions, and working alongside partner agencies to improve patient communication and service delivery. Shabina has worked closely with the gypsy, roma and traveller community, BME, armed forces and isolated communities across North Warwickshire.

Joining Healthwatch Warwickshire gives Shabina the opportunity to focus on hearing feedback about services that she has many years’ experiences of delivering, so that patients experiences can be used to help improve care.

 

01926 422823

shabina@healthwatchwarwickshire.co.uk 

Caroline Graham - Engagement and Outreach Officer

(She/ her)

Caroline joined Healthwatch Warwickshire in September 2022 after working for many years supporting new and expectant parents in Coventry and Warwickshire. In her previous role with the NCT parenting charity, she is well known in the area for providing birth and new parent education through antenatal classes and baby massage courses. 

Caroline works predominately in South Warwickshire, visiting community groups to listen to feedback and to share information and signposting for support with health and social care. This enables her to pick up on local issues which she can follow up with the managers and commissioners of services. Caroline is passionate about ensuring people have all the information they need to make informed decisions about their health care, and about services being inclusive for all. 

01926 422823

caroline@healthwatchwarwickshire.co.uk

Lesley Miller - Finance Assistant

(She/her)

June 2022

Tanisha Reddall -  Admin Officer

(she/her)

Tanisha joined Healthwatch Warwickshire in March 2023.  Starting her career in education, she enjoyed a diverse role teaching History and working as a pastoral tutor, giving first-line support and mentoring students. Moving into the charity sector, as an engagement and delivery lead, Tanisha has consistently coordinated and supported many community welfare projects, as well as supported individuals into further education and employment and is well-placed in her extensive knowledge and understanding of information, advice and support services. 

Tanisha is passionate about ensuring people have access to the right help and support and are able to access the information that they need, in order to effectively utilise health and social care services.

What do we do from day to day?

Healthwatch Warwickshire are here to:

  • listen to first-hand experiences of health and social care
  • offer information and advice to help you get the support you need
  • look at people’s feedback to see what is and isn’t working
  • act on feedback
  • remain independent and impartial
  • value strong local partnerships

Find out how we do this