Overslade House Nursing Home Enter and View Report

Report - 24 September 2018

Read the report from our visit to Overslade House Care Home in Rugby.

Approach Used

Six Healthwatch Warwickshire Authorised Representatives arrived at Overslade House unannounced, which means that none knew we were coming. We met with the Registered Manager and then split into two teams and observed the activity taking place in the communal areas of the home, including the period over lunch. We also spoke with staff and residents throughout the visit. The Registered Manager met with us again at the end of the visit to hear our feedback and answer questions

Recommendations:
• Include upgrade of kitchen equipment in the refurbishment programme
• Consult with staff to see if they feel that they need to improve their English language skills so that they are more confident in communicating with residents.
• Have additional staff available in twilight time on Memory Lane.
Overslade House 24/09/2018 Page 2 of 11
• Up-skill care staff to provide activities (in twilight time) that will support residents with dementia who get upset before bedtime.
• Display photographs of all staff in reception

Download the full report here

Download (PDF 212 KB)

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Alongside these visits we do lots of work 'behind the scenes', which includes researching, planning, and working in partnership with the Care Quality Commission and Warwickshire County Council to make sure we use your feedback to improve care. Not all feedback will end with a visit but all feedback is used to make a difference.
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