Linden Grange Residential Home Enter and View Report

Summary of Findings:
•    Linden Grange Care Home is a modern, purpose-built care home in the village of Hartshill, on the outskirts of Nuneaton. It is one of three homes owned by Linden Care Homes. The home is on a residential street opposite a local pub the residents can visit.
•    The home cares for 34 people who need support with daily living activities. Some of the people living at the home have Dementia. On the day of our visit, there were 32 residents, with another due to move in shortly. There is one room for a couple.
•    The home is clean, feels comfortable and is well-maintained. It has a secure enclosed garden area. The rooms are personalised, spacious, and ensuite.
•    Relatives and friends can visit at any time. The Registered Manager has built strong relationships with relatives and staff, which is reflected in the home's culture and practices.
•    Staff turnover is notably low, with many employees having worked at Linden Grange for a long time. The staff are a strong team who support each other and speak highly of the residents, each other, the Manager, and the owner.
•    The staff appear to know the residents well, and everyone seems to get along and be actively involved and included in the activities and goings-on at the home. 
•    Linden Grange Care Home exemplifies high standards in care, training, and overall resident satisfaction, resulting in a vibrant, family-like atmosphere that benefits residents and staff.
•    The home has accomplished significant achievements in providing Quality End-of-Life Care for All (QELCA). Myton Hospice trained the registered manager and some senior staff in end-of-life care.
•    Residents shared positive experiences, often describing the care as excellent. 
•    Staff echoed similar praise for the Registered Manager, noting she is approachable, supportive, and instrumental in fostering a positive team environment. 
•    The Registered Manager is committed to mentoring and training staff, which is reflected in the career progression staff have made.

Recommendations:
We want to highlight the following excellent practices: 
•    End-of-life care Best Practices include providing boxes containing care items for staff and relatives to use and information sheets on what happens before and after death. 
•    Mouth Care Kits: Dental and oral care kits for comfort and hygiene up to the end of life.
•    Career Advancement Opportunities: Promoting career progression for staff members and providing ongoing training and development.

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