Park View Care Home Enter and View Report

Purpose of visit

The visit to Park View was in response to a concern received from a member of the public by Healthwatch Warwickshire. The purpose of the visit was to investigate whether there was any evidence to justify the concern. The Visiting Team found no evidence to substantiate this concern.

Approach Used
Six Authorised Representatives observed the care being given in the communal areas of the home, including the period over lunch. We spoke to The Registered Manager, the Deputy Manager, 16 other members of staff, 15 residents and 2 relatives. 1 resident was interviewed in their own room.

Summary of findings:
• Park View is a Residential Care Home in Warwick that provides residential accommodation for a maximum of 64. The home provides care for people aged 65 and over, people with Dementia, those with mobility issues and/or in need of respite care. On the day of our visit 61 residents were living at the home.
• The residents and staff were very positive about the home and the support they received.
• We observed the physical environment of the home, which appeared to be of a high standard. The home is purpose built and was reopened four years ago.
• We observed the interaction between staff, residents and relatives. These interactions were friendly and respectful. Consent was gained from
residents when needed. We saw residents being treated with dignity and respect.
• The gardens appeared to be well maintained and residents said they liked the garden and enjoyed the views of the park through the windows in the home
• We observed that the home had a mix of male and female staff.
• The home is well maintained.

Recommendations
• Improve the ventilation in the kitchen (to prevent food smells from permeating to the first floor).
• Provide better access to transport to enable a greater variety of social outings.