Lilbourne Court Nursing Home Enter and View Report
Summary of findings
Lilbourne Court Nursing Home is set in a rural location on the outskirts of Rugby. It is well signposted from the main road and approached through a long tree lined driveway. Parking is on site. It is one of a group of care homes owned by Crosscrown Ltd.
The home is registered to provide accommodation for up to thirty-six people who require personal and nursing care and / or treatment of disease disorder or injury: dementia, mental health conditions, physical disabilities, sensory impairments. The residents are a mix of younger and older people.
The building is a purpose-built care home, it is clean and bright with wooden flooring and up to date furnishings. The decoration of the home is of a high standard. The bedrooms are furnished, modern and fairly compact. Residents can bring their own furniture and choose from the suitable rooms available.
An exceptional feature of this home is its beautiful countryside views, with sheep grazing in the fields behind.
On the day of our visit twenty-eight people were living in the home. Five rooms were empty because of internal building works that were being carried out to meet new fire safety regulations. This was being managed well by staff, and residents were coping with what was a fairly major and noisy disruption. The works are scheduled to be finished by the end of June 2024. In spite of the building works the overall atmosphere in the home was observed to be calm.
Residents told us that they felt well cared for. We observed staff communicating with residents in a positive manner that showed dignity and respect. On the day of our visit residents were in the communal areas, appropriately dressed and had people to talk to.
Staff told us they enjoyed working at the home, and several described the best part of the job as being the interactions with the residents.
Staff told us about the varied training they had received for their roles. Further training on sensory activites for people with dementia was an area of interest.
The purpose of our visit was to follow up on feedback we had received from a relative that they did not know who to report concerns to. On the day of our visit, we found staff and Management to be open and accessible. However, during our visit, one member of staff did speak to us about not knowing how to raise a concern about a resident, now that the previous manager had left, so changes in management and channels of communication may be ongoing issues.
